We all know, the Peloton Tread Plus is the newest addition to Peloton’s line of fitness equipment. It has a compact design that fits in small spaces. The tread can be used for walking, running, cycling, and other low impact exercises. It was created with care and precision by people who wanted to make an affordable treadmill that would last for years without breaking down or wearing out quickly.
But, recently peloton recalled its tread plus after reported A 6-year-old child death and some injury issues. CPSC confirmed.
NOTE: Peloton tread plus is different than the Peloton Tread that is also subject to a voluntary recall in cooperation with the CPSC on May 5, 2021 because the console on the Tread can detach and fall, posing a risk of injury to consumers.
What Incidents/Injuries Happened?
A 6-year-old child recently died after being pulled under the rear of the treadmill. In addition, Peloton has received 72 reports of adult users, children, pets and/or objects being pulled under the rear of the treadmill, including 29 reports of injuries to children such as second- and third-degree abrasions, broken bones, and lacerations.
What Peloton Company Suggest Now? The Remedy
Consumers should immediately stop using the recalled Tread+ (About 125,000 units) and contact Peloton for a full refund until November 6, 2022. Consumers who return the Tread+ treadmill after that date will receive a partial refund.
Peloton is offering consumers who do not want a refund the option of moving the Tread+ free of charge to a room where children or pets cannot access the treadmill, and is implementing software improvements to the product to automatically lock the Tread+ after each use and prevent unauthorized access by assigning a 4-digit passcode that will be required to unlock the Tread+.
Contact Peloton toll-free at 866-679-9129 from 9 a.m. to 7 p.m. ET Monday through Friday, and 9 a.m. to 6:30 p.m. on weekends or online at www.onepeloton.com and click on Product Recalls at the bottom of the page for more information.
Read Also: Peloton Making Clicking Noise? Easy Fix
FAQ’s
Can a tread+ be serviced and/or repaired after 11/2022?
According to Onepeloton, Peloton Tread+ can be repaired after November 6th, 2022, whether or not it is still covered under a warranty. If you wish to return your Tread+ for a full refund, you may do so until November 6, 2022. After that date, we will permit returns for a partial, pro-rated refund.
Can a tread+ have 2/3 of main components (screen, handrail, base) replaced now and/or after 11/2022?
According to Onepeloton, Peloton Tread+ parts can be repaired after November 6th, 2022 but those are not supposed to be replaced.
Can a tread+ warranty continue to be honored after 11/2022?
According to Onepeloton, Peloton Tread+ can be repaired after November 6th, 2022, whether or not it is still covered under a warranty.
What is the deadline for submitting a recall request?
November 6th, 2022
Is there such a thing as a “recall warranty” that offers free repairs/replacements?
Peloton tread+ parts can be repaired free of charge under the limited warranty (the same that would be covered under an extended warranty), would be helpful for you with regards to this question: Read more
There is no limit, whether under warranty or paid for out of pocket if not under warranty, for replacement parts for the Tread+. If a part needs to be replaced, there are options to do so as many times as needed.
Will you be notified of the launch date of the revamped Tread+ prior to 11/6/2022?
Peloton is working to develop additional modifications to the recalled Tread+ that will address the hazard of adult users, children and pets being pulled below the Treadmill and suffering serious injury or death. These modifications will be incorporated and presented to the CPSC and if approved, will be introduced into the product before Peloton resumes sales.